Get in touch
Can't find an answer to your question? We're always happy to help just get in touch.
How can we help?
Frequently Asked Questions
Ordering
What payments do you accept?
We accept all major credit & debit cards, Klarna or regular account payments all through PayPal.
How do I know what size to buy?
Please see the individual product pages for size guides which will give you measurements for each product. We also have a 'how it fits' tab which will give you more detailed fit information and model sizing.
Delivery
How much is postage for UK orders?
Free Standard Shipping on orders over £125
Orders up to £40: £3.95 - Royal Mail 48 Tracked Delivery
Orders between £40 - £99.99: £4.50 - Royal Mail 48 Tracked Delivery
Next Day Despatch: £7 - Royal Mail 24 Hour Tracked Delivery (Order before 12pm Mon-Fri for SAME DAY Despatch, excluding bank holidays)
How much is postage for International orders?
International shipping - We have had to pause these orders due to new regulations. We're working on it and hope we can start shipping to you again soon.
How long will my order take to arrive?
We ship using Royal Mail 48hr tracked service and these should arrive within 3-5 working days from despatch. Please note; for orders place after 12pm, shipping confirmation will follow the next day.
Orders placed on a Friday and Saturday will be shipped Monday
Orders placed on a Sunday will be shipped latest Tuesday during busier peroids.
Returns
What is your returns policy?
We happily accept returns. Only unworn, unwashed merchandise is eligible to refund unless defective. Once your item is returned, you will receive a full refund (excluding postage). At this point, we are unable to offer free returns.
What is your returns address?
Returns
Our returns address is:
Disko Kids,
c/o Birch Print,
Unit 5 Soloman Road,
Heritage House,
Cossall Industrial Estate,
Ilkeston
DE7 5UD
For exchanges please get in touch via email help@diskokids.co.uk
Please always include a note in your return parcel so we can check back to your email / order.
