Frequently Asked Questions

We accept all major credit & debit cards, Klarna or regular account payments all through PayPal. 

Please see the individual product pages for size guides which will give you measurements for each product. We also have a 'how it fits' tab which will give you more detailed fit information and model sizing.

Free Standard Shipping on orders over £125

Orders up to £40: £3.95 - Royal Mail 48 Tracked Delivery

Orders between £40 - £99.99: £4.50 - Royal Mail 48 Tracked Delivery

Next Day Delivery - £7 - Royal Mail 24 Hour Tracked (Order before midday Mon - Fri for same day DESPATCH)

Europe Up to 2KG

We are now shipping to Europe.

We ship to the following countries DDP, so customs and duty are paid in advance and your order is delivered direct to your door:

Austria, Cyprus, France, Germany, Ireland, Luxembourg (up to £150), Malta, Netherlands, Norway, Portugal, Sweden, Switzerland

Orders up to £75 - £20
Orders £75 - £150 - £25
Orders Over £150 - £30

If you are shipping to a country not in these zones you will be responsible for paying customs and duties on arrival of the goods into customs and the cost will vary from country to country. If these fees are not paid for and the items are returned to us, return shipping and any admin fees will be deducted from the refund.

Rest of Europe Economy Tracked – £15

Royal Mail delivery aim is 3-5 working days but please allow 10 days before getting in touch with us

Rest Of the World Up to 2KG

USA - Paused due to changes in import duty
Rest of World Economy Tracked - £20

Royal Mail delivery aim is 5-7 working days but please allow 14 days before getting in touch with us

Buyers are responsible for any customs and import taxes that may apply. Any delays due to customs are out of our control.

We ship using Royal Mail 48hr tracked service and these should arrive within 3-5 working days from despatch. Please note; for orders place after 12pm, shipping confirmation will follow the next day. 

You may find our order confirmations are coming through later due to our move to a fulfilment centre. Please rest assured your order is on its way.

Orders placed on a Friday and Saturday will be shipped Monday

Orders placed on a Sunday will be shipped Tuesday.

We happily accept returns and exchanges. Only unworn, unwashed merchandise is eligible to refund unless defective. Once your item is returned, you will receive a full refund (excluding postage). At this point, we are unable to offer free returns. 

IMPORTANT UPDATE:

The address on your returns slip has now changed. Please see below.

Returns

Our returns address is: 

Disko Kids, 

c/o Birch Print, 

Unit 5 Soloman Road,
Heritage House, 

Cossall Industrial Estate, 

Ilkeston 

DE7 5UD

For exchanges as we can’t hold the stock, please could you order the correct size and return the unwanted item to the above address.

Please always include a note in your return parcel so we can check back to your email / order.