Delivery & Returns

Returns

Our returns address is:  

Disko Kids
c/o Birch Print
Unit 5, Soloman Road,
Cossall Industrial Estate,
ILKESTON
DE7 5UD

Please include your packing note in your return parcel. If you do not have your packing slip, please include a note and your order number so we can identify your return correctly.

Please allow at least 7-9 working days for your refund to process. When contacting us about a return, please be sure to include you proof of postage/delivery in your e-mail address to help@diskokids.co.uk

Only unworn, unwashed merchandise is eligible to refund unless defective. Items must be free from deodorant marks and makeup with labels still attached.. Please note that due to hygiene reasons, we are unable to accept returns on earrings unless faulty. At this point, as a small company, we are unable to offer free returns. 

For exchanges please get in touch via email help@diskokids.co.uk

Once your item is returned, you will receive a full refund (excluding postage paid). 

Shipping

How much is postage / shipping?  

UK

Free Standard Shipping on orders over £125

Royal Mail Tracked 48 - £3.95 on orders up to £40

Royal Mail Tracked 48 - £4.50 on orders between £40 -£124

Royal Mail Tracked 24 - £7 Order before 12pm Mon-Fri for SAME DAY despatch (excluding bank holidays). Orders placed after midday Friday will be posted Monday.

How Long Will My Order Take?

We ship using Royal Mail 48hr tracked service and these should arrive within 3-5 working days from despatch. Please note; for orders place after 12pm, shipping confirmation will follow the next day. 

You may find our order confirmations are coming through later due to our move to a fulfilment centre. Please rest assured your order is on its way.

Orders placed on a Friday (after 12pm) and Saturday will be shipped Monday

Orders placed on a Sunday will be shipped Tuesday.

Please note some postcodes are excluded for delivery timescales of 24hr tracked service as detailed on Royal Mails website here.

International Orders

We have had to pause these orders due to new regulations. We're working on it and hope we can start shipping to you again soon.